Refund Policy | Image Translator

Last updated: August 5, 2026

Summary

• Consumed credits are non-refundable.
• Unused credits may be refunded in full if requested within 7 days of purchase.
• Duplicate charges from billing errors are refunded in full.
• Refunds are returned to the original payment method as currency.

Failed image tasks

When an image translation task fails, the credits charged for that image are restored automatically. Other successful images in the same upload remain charged. If restoration does not appear, contact support with the task ID and account email.

Purchases

Waffo Pancake acts as Merchant of Record for purchases completed through the Waffo Pancake checkout. Refund eligibility depends on purchase date, whether credits were consumed, applicable law and the terms shown at checkout.

Unused credits within 7 days. If you purchased a credit pack and have not used any of its credits within 7 days of purchase, you may request a full refund. After 7 days, or once credits have been consumed, purchases are non-refundable except for duplicate charges or where required by law.

Duplicate charges. If you were charged twice for the same purchase due to a billing error, the duplicate charge is refunded in full.

Statutory rights. Your statutory withdrawal and cooling-off rights under the law of your country or region (for example, the 14-day right under EU, UK and Australian consumer law) are preserved until you first use the service.

Subscriptions

Canceling stops future renewal but does not normally reverse the current paid period. You retain access through the applicable period shown in your account unless a refund is approved. Subscription fees are generally non-refundable once the billing period has started; exceptions are made for duplicate charges and where required by law.

Processing time

We confirm receipt of refund requests within 2 business days. Approved refunds are returned to the original payment method within 5–10 business days.

Requesting help

Email support@imagetranslator.tools with the purchase email, order number and reason for the request. Do not attach private source images unless support specifically asks for them.